Krista Custom Creations – Frequently Asked Questions Cruise Travel Items
Everything you need to know about decorating your cruise door, personalizing travel keepsakes, and choosing the perfect cruise accessories.
Q: Are cruise door decorations allowed?
In most cases, yes. Many cruise lines allow decorations on your stateroom door as long as they are removable and do not damage the door.
Cruise cabin doors are usually metal, which is why magnetic decorations are a popular option for cruisers. Magnets allow you to decorate your door without tape, glue, or anything permanent.
Because policies can vary by cruise line, it’s always a good idea to check your cruise line’s guidelines before sailing.
Q: Can I personalize my order?
Absolutely! Nearly all of our products are customizable with your choice of design, background, font, and color — so you can make it uniquely yours.
Many of our popular products, like cruise door banners and camper garden flags, now include a Live Preview feature, allowing you to see your personalized design before you order. You can adjust your text and style right on the screen for instant results.
For products that don’t yet offer a live preview, you can still request a proof by adding a note at checkout. Proofs are usually sent within 24 hours and must be approved before we begin production.
Q: How Does It Attach To The Stateroom Door?
A: Each banner has strong neodymium earth magnets hidden inside the top corners. Since cruise stateroom doors are metal, the banner easily attaches and stays securely in place without tape or adhesives. The magnets are built into the banner so they won’t scratch or damage the door.
Q: What is the size of the cruise door banner?
A: The banner measures approximately 12 inches wide by 18 inches tall. This size is large enough to stand out in cruise ship hallways while still being lightweight and easy to pack in your luggage.
Q: Do magnets damage cruise doors?
A: Most cruise doors are metal, which makes magnetic decorations a simple and safe way to decorate your stateroom without using tape, glue, or adhesives that could leave residue.
Magnetic decorations can be easily placed on the door at the start of your cruise and removed when your trip is over.
Q: Will the cruise door banner take up a lot of space in my luggage?
A: No. The banner is lightweight and flexible, so it takes up almost no space in your suitcase. Many cruisers simply roll it or lay it flat between clothes when packing.
Q: Will the banner stay on the door during the cruise?
A: Yes. Magnetic cruise door banners are designed to stay in place on metal cabin doors throughout your trip.
The magnets hold the banner flat against the door, helping it stay secure even with people walking through the hallway. When your cruise is over, the banner can be removed easily and packed for your next trip.
Q: Is the cruise door banner durable?
A: Yes. The banner is made from a flexible, durable material designed for travel. Unlike full magnet door signs that can crack or bend, the banner stays lightweight and easy to pack while still holding securely to the door.
Q: Is the banner heavy to pack or carry?
A: Not at all. The banner is ultra lightweight, which makes it easy to pack, carry, and store. It won’t add noticeable weight to your luggage.
Q: Will the banner help me find my cruise cabin door easily?
A: Yes. The large 12" x 18" size and colorful design make it easy to spot your stateroom door in long cruise hallways, so you won’t have to second guess where your cabin is.
Processing & Shipping
Q: What is your turnaround time?
Most orders ship within 1–2 business days after you place your order. Each product is made to order in our Oregon studio, so we take care to ensure every personalized detail is perfect before it heads your way.
Q: How long will shipping take?
We offer free USPS Ground Advantage shipping on all orders within the United States.
At checkout, you can upgrade to faster options like USPS Priority Mail or FedEx 2-Day shipping for an additional cost.
Typical delivery times once shipped:
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USPS Ground Advantage: 3–5 business days
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USPS Priority Mail: 2–3 business days
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FedEx 2-Day: 2 business days
We do not offer overnight or 1-day shipping at this time.
You’ll receive a tracking number as soon as your order ships so you can follow it every step of the way. While most packages arrive quickly, please note that once your order is in the hands of the carrier, we can’t control delays caused by weather or other unforeseen circumstances — thank you for understanding!
Q: Do you ship internationally?
Not at this time. We currently ship within the United States only.
Shipping and Refund Policy
At Krista Custom Creations, each order is handmade in my Oregon studio with care and attention to detail. We want your experience to be simple, transparent, and reassuring from start to finish. The information below explains our processing times, shipping options, refund guidelines, and what to expect if any issues arise.
Processing Times
- All items are made to order.
- Most orders ship within 3-5 business days.
- During peak holiday seasons or large product launches, processing times may increase slightly. If so, we will update our website announcements.
- Every personalized item is created specifically for your order, so we carefully verify details before shipping.
Shipping Information
Shipping Within the United States
We currently ship orders within the United States only.
⚠️ We do not offer overnight or 1 day express shipping.
As soon as your order ships, you will receive an email with your tracking number.
Insurance and Signature Confirmation
If you would like to add:
- Shipping insurance
- Signature confirmation
Please contact us before or immediately after placing your order. These services have a small additional cost.
Tracking and Delivery Status
- We rely on USPS, UPS, and FedEx tracking information to determine shipment status.
- If a package shows no tracking movement for 30 days or more, we can offer a refund or a replacement.
- Packages marked as Delivered are considered delivered. If you believe your package is missing or mis-delivered, please contact your local post office first. They can provide GPS delivery details that we do not have access to.
Personalized Orders and Accuracy
Most items in our shop are personalized. This means your order is created exactly as entered at checkout.
Please double check:
- Names
- Dates
- Spellings
- Capitalization
- Design choices
If you need to correct something, contact us right away. If your item has not entered production, we can update it.
Returns and Exchanges
Custom and Personalized Items
- Because custom items are created specifically for you, they are final sale.
- Returns and exchanges are not available unless we made an error.
If We Make a Mistake
If we create your item incorrectly, we will replace it at no cost.
Lost or Damaged Packages
If your package is damaged in transit or confirmed lost, contact us immediately with:
- Your order number
- Photos of the damage (if applicable)
We will replace the item at no charge.
Refunds
Refunds are issued only for:
- Orders cancelled before production
- Shipments that meet the 30 day no tracking movement requirement when a replacement is not possible
Refunds are issued to the original payment method and may take 3 to 7 business days depending on your bank.
Contact Information
If you ever have questions about your order, personalization, or shipping, we are here to help.
Email: kristacustomcreations@gmail.com
Website: www.KristaCustomCreations.com