FAQ - General Questions
Krista Custom Creations – Frequently Asked Questions
At Krista Custom Creations, we truly care about our customers and want you to have a great experience from start to finish. Below are answers to some of the most common questions we receive — we hope they help make shopping with us easy and enjoyable.
Processing & Shipping
Q: What is your turnaround time?
Most orders ship within 1–2 business days after you place your order. Each product is made to order in our Oregon studio, so we take care to ensure every personalized detail is perfect before it heads your way.
Q: How long will shipping take?
We offer free USPS Ground Advantage shipping on all orders within the United States.
At checkout, you can upgrade to faster options like USPS Priority Mail or FedEx 2-Day shipping for an additional cost.
Typical delivery times once shipped:
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USPS Ground Advantage: 3–5 business days
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USPS Priority Mail: 2–3 business days
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FedEx 2-Day: 2 business days
We do not offer overnight or 1-day shipping at this time.
You’ll receive a tracking number as soon as your order ships so you can follow it every step of the way. While most packages arrive quickly, please note that once your order is in the hands of the carrier, we can’t control delays caused by weather or other unforeseen circumstances — thank you for understanding!
Q: Do you ship internationally?
Not at this time. We currently ship within the United States only.
Personalization
Q: Can I personalize my order?
Absolutely! Nearly all of our products are customizable with your choice of design, background, font, and color — so you can make it uniquely yours.
Many of our popular products, like cruise door banners and camper garden flags, now include a Live Preview feature, allowing you to see your personalized design before you order. You can adjust your text and style right on the screen for instant results.
For products that don’t yet offer a live preview, you can still request a proof by adding a note at checkout. Proofs are usually sent within 24 hours and must be approved before we begin production.
Returns & Exchanges
Q: What is your return policy?
Because each product is custom-made and personalized just for you, returns and exchanges aren’t available unless there’s an error on our part. Please double-check all spellings and details before submitting your order.
If your item arrives damaged, lost, or we made an error, we’ll send a replacement at no charge. Just contact us right away so we can make it right.
Q: What if my package is lost or damaged during shipping?
If your order is lost or arrives damaged, please reach out to us immediately with your order number and photos of the damage (if applicable). We’ll take care of the issue and send a replacement at no additional cost.
Sales, Updates & Reviews
Q: How can I find out about your sales or new products?
The best way to stay up to date is to:
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Join our newsletter to get early access to sales, new product launches, and exclusive coupons — often 24 hours before we share them on social media.
Q: How do I leave a product review?
We love hearing from happy customers! You can leave a review directly on the product page of your purchase. Your feedback and five-star reviews mean the world to us — thank you for supporting our small business!
About Krista Custom Creations
Q: What makes your products unique?
Every piece is designed and made in our home studio in Oregon using high-quality materials and professional sublimation printing for long-lasting color and durability. Whether it’s a personalized cruise door banner, camper flag, or DIY ornament kit — each item is crafted with care to help you celebrate life’s adventures and milestones.
Q: Where can I learn more about your products?
Visit our website at www.KristaCustomCreations.com to explore our full line of customizable décor and keepsakes for travelers, campers, and milestone-makers.