Shipping and Refund Policy
Krista Custom Creations
At Krista Custom Creations, each order is handmade in my Oregon studio with care and attention to detail. We want your experience to be simple, transparent, and reassuring from start to finish. The information below explains our processing times, shipping options, refund guidelines, and what to expect if any issues arise.
Processing Times
- All items are made to order.
- Most orders ship within 3-5 business days.
- During peak holiday seasons or large product launches, processing times may increase slightly. If so, we will update our website announcements.
- Every personalized item is created specifically for your order, so we carefully verify details before shipping.
Shipping Information
Shipping Within the United States
We currently ship orders within the United States only.
Included shipping method:
Optional shipping upgrades at checkout:
We do not offer overnight or 1 day express shipping.
As soon as your order ships, you will receive an email with your tracking number.
Insurance and Signature Confirmation
If you would like to add:
- Shipping insurance
- Signature confirmation
Please contact us before or immediately after placing your order. These services have a small additional cost.
Tracking and Delivery Status
- We rely on USPS, UPS, and FedEx tracking information to determine shipment status.
- If a package shows no tracking movement for 30 days or more, we can offer a refund or a replacement.
- Packages marked as Delivered are considered delivered. If you believe your package is missing or mis-delivered, please contact your local post office first. They can provide GPS delivery details that we do not have access to.
Personalized Orders and Accuracy
Most items in our shop are personalized. This means your order is created exactly as entered at checkout.
Please double check:
- Names
- Dates
- Spellings
- Capitalization
- Design choices
If you need to correct something, contact us right away. If your item has not entered production, we can update it.
Returns and Exchanges
Custom and Personalized Items
- Because custom items are created specifically for you, they are final sale.
- Returns and exchanges are not available unless we made an error.
If We Make a Mistake
If we create your item incorrectly, we will replace it at no cost.
Lost or Damaged Packages
If your package is damaged in transit or confirmed lost, contact us immediately with:
- Your order number
- Photos of the damage (if applicable)
We will replace the item at no charge.
Refunds
Refunds are issued only for:
- Orders cancelled before production
- Shipments that meet the 30 day no tracking movement requirement when a replacement is not possible
Refunds are issued to the original payment method and may take 3 to 7 business days depending on your bank.
Contact Information
If you ever have questions about your order, personalization, or shipping, we are here to help.
Email: kristacustomcreations@gmail.com
Website: www.KristaCustomCreations.com